Page 5 - MVU Residential Newsletter — Winter 2021

We want to assist you during the difficult times we are experiencing.

FOR OUR SMALL BUSINESS CUSTOMERS:
If you are on our General Service Rate (20kW or less) and are
having trouble paying your bill, we are offering flexible payment
arrangements of up to 24 months. To set this up, please call us
at (844) 341-6469 or you can set it up online and receive instant
confirmation at www.moval.org/mvu.

FOR OUR RESIDENTIAL CUSTOMERS:
Apply for an extended payment plan with up to 12 months to
pay the outstanding balance accrued since March 2020. For a
confidential, instant confirmation, please apply online at www.
moval.org/mvu or call us at (844) 341-6469.
If your income meets the income listed below OR if it has changed
significantly due to COVID-19, OR if someone in your home
participates in at least one of the eligible public assistance programs
listed on the application, YOU MAY QUALIFY FOR OUR NEW MORENO VALLEY
discount savings program. UTILITY

MORENO VALLEY UTILITY
LEVEL PAYMENT PLAN

Avoid the ups and downs on your MVU bill caused by seasonal energy use.
Spread out even payments over every billing period throughout the year.
Your actual energy usage is still reported, and MVU monitors your payment
amount to adjust if you are paying too much.

• The Level Payment Plan is available to residential and small commercial
customers with a minimum of 12 months of service with MVU
• This program helps customers plan ahead and consistently budget for
energy costs
• Applications are encouraged in the Fall and Winter (November – March)
• To enroll email: mvutility@moval.org or call customer service at
844-341-6469

951-413-3500 | mvuadmin@moval.org | www.moval.org/mvutility

Winter 2020-21 | 4