Page 3 - MVU Current Energy - Summer 2020
P. 3

UTILITIES


        PULSE


        SURVEY





        HOW DO UTILITY CUSTOMERS FEEL
        ABOUT THE CORONAVIRUS SITUATION?








                                           are extremely or very stressed (only 7% are not stressed at all)
                          32%              The Middle Atlantic (NJ,NY,PA) region is the most stressed
                                           30 - 60-year olds are the most stressed





                                           say their financial situation is likely to be somewhat or much
                          46%              worse in two months







                          43%              are using more electricity compared to last month






                                           are very unlikely to be able to pay next month’s bill
                             7%            (unemployed, furloughed and part-time workers from home are
                                           most affected)





                                           don’t know how well prepared their utilities are to provide
                          34%              service during the crisis





                                           The more topics customers recall from their utilities, the higher
                                           they rate their utilities’ handling of the coronavirus situation
                          49%              49% recall a communication from their utilities in the past 7
                                           days related to coronavirus actions




                                           rate their electric utilities’ response to the coronavirus situation
                          36%              great, excellent or perfect





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