Page 6 - 2018-2019 MVUAnnual Report

For the fourth year in a row the American Public Power Association (APPA)
has commended Moreno Valley Utility for continuing to provide outstanding
reliability to its customers. This certificate acknowledges MVU’s commitment
to responsive, reliable service. For 2018, Moreno Valley’s average outage
of less than eight minutes was drastically lower than the industry national
average for outages.

Additionally, APPA certified Moreno Valley Utility as a Platinum Level Reliable
Public Power Provider (RP3). The RP3 program is based on industry-
recognized leading practices in the disciplines of reliability, safety, workforce
development, and system improvement. An RP3 designation is a sign of a
utility’s dedication to operating an efficient, safe, and reliable distribution
system. Being recognized by the RP3 program demonstrates to community
RELIABILITY
leaders, governing board members, suppliers, and service providers a utility’s
commitment to its employees, customers, and community. Currently, 274 of
the nation’s more than 2,000 public power utilities hold an RP3 designation.